Guest blog: ITEP goes to India by Kim Maouhoub

Anyone that knows me or has been in my airspace for more than five minutes knows of my love for India.

There was a time when Delhi was a place I zipped through on the way to either south India or the Himalayas, scooping up the odd friend for a whirlwind coffee/dinner/shopping spree/enfield admiration party and leaving them in my wake.

This year I have been lucky to spend more time in Delhi and have increasingly grown to love this beautiful, chaotic, breath taking (literally, and at times not in a good way) city.

It was an idea I had entertained for awhile but a last minute breath of inspiration pushed me to google drug treatment facilities in Delhi and send out a template email offering my services for a two day ITEP training a couple of days before I left London.

I got few responses but with a blur of emails and whatsapps I eventually arrived at Shafa in Rohini, Delhi and was asked to take a seat in the cool lobby, which offered sanctuary from the searing heat outside. There were a number of people there watching an information film about the facility so I watched whilst I collected my thoughts.

The CEO of the organisation soon came to collect me and ushered me into his office. I had the sense that he was really trying to get the measure of me and we proceeded to take it in turns to offer snippets of our CVs in the work that we did and as general human beings. We built on our many shared values and quickly established a rapport with lots of laughter and easy conversation.

My test was not over yet I suspect, even though I was there to talk to him about training his staff team he wanted me to meet ‘the guys’ as he called the residents. We went upstairs and my heart came out of my chest as we entered a huge hall with men sitting cross legged in rows…it was at that point I started to get an idea of the size of the programme they were running. So with the aid of a translator and a grand introduction from Ranjan I spoke to the residents of the programme.

12004145_523265787836998_5883855277377995444_nI am used to standing up and talking in front of groups of people but to do it with the aid of a translator to an audience some of whom are in withdrawal is quite an experience. It is hard to keep your nerve and maintain eye contact and the normal means with which I communicate were put to the test. And oh did I mention the fact I was being filmed, photographed and monitored from the side-lines by the entire staff team? It was extremely gratifying to see expressions start to soften and nods of the head as they started to get why I was there. When I had finished speaking there was a chance for them to ask questions which they did by first raising their hand and being invited to stand and speak.

Many took the opportunity to do so and when they had finished a member of the group seemingly overwhelmed by the whole occasion jumped up and said thankyou ma’am which made the whole room laugh. Even as I write this now I feel the tightness in my throat his beautifully spontaneous action provoked.

Having met ‘the guys’ I went downstairs to meet with the staff team and some of the senior peers to discuss the mapping training I proposed to run. They were extremely enthusiastic and it was agreed that the first of two days training would take place the next day.12036849_523266397836937_4921126196957729621_n

I cannot tell you how much fun it was to go home, amend my material to suit the purpose and then go to work in rush hour on the Delhi metro. I think my metro experiences alone could be a blog in themselves but suffice to say as with every human interaction it gave me lots of opportunity for growth and enough anecdotes to dine on for the foreseeable future!

It was my first experience of delivering this training to a mix of staff and senior peers and I had to give careful consideration to my amendments to maintain safe boundaries without compromising the work. In all honesty I saw it as more of a challenge so I was taken aback with delight when I saw the value of staff experiencing not only their own journey with maps but their amazement witnessing the changes in those they had worked with for almost a year. As with every training the mapping sells itself but with the hundreds of times I have facilitated this process I have never seen anything quite as beautiful as this.

Due to the confidentiality agreed which is crucial to support the integrity of this training I cannot say more but I can say that everybody engaged with a passion and joy that was infectious and it soon became apparent that some members of the group were thinking of their own sessions and planning their own bespoke maps.

At the end of our session mindful that I would be returning to the UK I wanted to formulate an action plan with the team to ensure that this would be carried forward.

12009785_523265867836990_5857122002329707386_nTogether we agreed phases of implementation including cascading the training to absent staff, showcasing the maps to clients, adapting maps to client need in terms of language and a Skype call with me to review actions achieved and actions to complete.

Shafa published their own experience of the training. Tushar said “I take the whole concept of mapping as one of the most important tools that someone has given to me to play with. Session continued for two days and still I felt that it was not enough. The whole technique enables you to find out the solutions of your problems by using out own inputs to any situation. More over I would like to add to it that it also helps to identify our true self like our strengths, our weaknesses, our challenges, the people who matters in our life the most etc. It allows a counsellor to record all the necessary information about the counselee in a more systematic order” Sachin said “Attended this session on Mapping which would be so informative i had never expected. It was like peeling an onion layer by layer, same was the case with this session on mapping it had different layers of valuable information within it. A very thoughtful innovation to get information related to any body and any sort. By attending this session I feel more powerful and confident, because for the first time I saw things from a different perspective and tried to find out solutions for my problems with the resources available with me. This was really motivating and skilful technique for life.”

It is not uncommon at the end of the two day training that there are emotional goodbyes, tears and hugs from 12032923_523271207836456_1180870037899864262_ndelegates. Over the years I have been privileged to witness huge events unfold, decisions made and action plans put into place through mapping over the two days. ITEP node-link mapping is one of my favourite trainings to run, the privilege of facilitating such powerful change is not lost on me and is always an honour. I have forged powerful connections with delegates I may never meet again but the link will never be broken.

I found it so hard to go after such an emotional three days but I know that I will meet the Shafa family again. I want to thank them for allowing me to work with them and am grateful for all the learning I underwent whilst with them. I know because of them I left a better trainer.

By Kim Maouhoub, Training Manager at Blenheim

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